Terms of service

Terms of Service

Welcome to Nuages! By using our website and placing an order, you agree to the terms outlined below. We’re so happy to have you here.

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1. Orders & Handmade Items

All Nuages bags are handmade with care and crafted on order. Please double-check your order details before confirming, as we do not accept refunds, returns, or exchanges.

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2. Shipping

We currently ship within Lebanon. Delivery time is estimated at:
 • Beirut: 2–4 working days
 • Other areas in Lebanon: 3–5 working days

Shipping times may vary slightly depending on courier delays.
We also offer worldwide shipping via chat — feel free to reach out to us directly for international orders.

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3. Pricing & Payments

All prices are listed in USD unless stated otherwise.
We offer multiple payment options:
 • Cash on delivery (within Lebanon)
 • Whish (local payment platform)
 • Payment link (for worldwide orders)

Payment instructions will be shared after your order is placed, depending on your selected delivery method.

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4. Intellectual Property

All images, designs, logos, and content on this website belong to Nuages. Please don’t copy or reuse anything without permission.

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5. Policy Updates

We may update our Terms of Service from time to time. Any changes will be posted here, and your continued use of the site means you accept the updated terms.

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6. Contact Us

For any questions or help before placing your order, feel free to reach out to us at nuages.leb@gmail.com or on Instagram @nuages.lb.